Privacy Policy
This Privacy Policy explains how SwapXMR.io may collect, use and protect information when users visit the website, contact support or use the exchange form. By using SwapXMR.io, users agree to the practices described in this Privacy Policy.
Information We May Collect
SwapXMR.io may collect limited information needed to operate the website, respond to support requests and process exchange-related actions through the exchange flow.
Information submitted through contact forms or support email.
Exchange route details entered by the user.
Wallet addresses provided for exchange purposes.
Transaction hashes or exchange IDs related to support requests.
Technical information such as browser type, device type, IP address and basic usage data.
Cookie and analytics data, when such tools are enabled.
How Information May Be Used
Information may be used to operate the website, display exchange routes, process support requests, improve service quality and protect the website from abuse.
To provide access to exchange route information.
To process user-submitted exchange details.
To respond to support requests.
To monitor website performance and security.
To prevent spam, fraud, abuse or technical misuse.
To comply with applicable provider, legal or security requirements.
Exchange Form and Third-Party Providers
SwapXMR.io may use third-party exchange, payment, analytics, security or infrastructure providers. When users interact with the exchange form, some data may be processed by external providers according to their own policies and requirements. Route availability, verification requirements, payment options, fees, limits and processing conditions may depend on the selected provider, asset, network, amount, region and payment method.
Cookies and Analytics
SwapXMR.io may use cookies or similar technologies to support website functionality, analytics, security and performance monitoring. Users can control cookies through browser settings. Disabling cookies may affect some website functions.
Data Security
SwapXMR.io uses reasonable technical and organizational measures to protect website data. However, no online service can guarantee complete security. Users should never share seed phrases, private keys, wallet passwords or other sensitive wallet access information through the website, email or support channels.
Data Retention
SwapXMR.io may retain information only as long as needed for support, security, operational, legal or provider-related purposes. Retention periods may vary depending on the type of information and the reason for processing.
User Responsibilities
Users are responsible for checking wallet addresses, selected networks, exchange routes and transaction details before sending funds. SwapXMR.io is not responsible for losses caused by incorrect wallet addresses, unsupported networks, wrong assets or user-side security issues.
Changes to This Privacy Policy
SwapXMR.io may update this Privacy Policy from time to time. Continued use of the website after changes are published means the user accepts the updated policy.
Contact
For privacy-related questions, contact: [email protected]