Contact SwapXMR.io
Contact SwapXMR.io for questions about Monero exchange routes, transaction details, supported assets, route availability or website information.
For exchange-related questions, users should include enough details to help support review the request. Do not send private keys, seed phrases, passwords or sensitive wallet access information.
Support Email
Use this email for exchange-related questions.
Include the exchange ID if the question is about an existing order.
Include the transaction hash if funds were already sent.
Include the selected route, for example BTC to XMR or USDT to XMR.
Do not include seed phrases, private keys or passwords.
What to Include in a Support Request
A clear support request helps the team understand the issue faster. If the message is about a transaction, users should include only non-sensitive transaction details.
Exchange Route
For example: BTC to XMR or USDT to XMR.
Exchange ID
The order identifier shown after creating the exchange.
Transaction Hash
The blockchain transaction hash if funds were sent.
Selected Network
The asset and network used for the deposit or payout.
Transaction Time
Approximate date and time the exchange was started.
Issue Description
Short description of what happened or what the question is about.
Important Safety Note
Users should always check the exchange form before sending funds, including the asset, network, amount, rate type, estimated payout and receiving address.